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Privacy Policy
Last updated: 01/01/2026
This privacy policy explains how IP Video CCTV collects, uses and protects personal information submitted through our Facebook lead forms, website, adverts, phone calls, emails and enquiry forms.
We are committed to keeping your personal information safe and using it fairly, lawfully and transparently.
Who we are
Business name: IP Video CCTV
Website:
www.ip.video
Email: [insert contact email]
Phone: [insert phone number]
Address: [insert business address if you want it shown]
IP Video CCTV provides CCTV installation, CCTV upgrades, remote CCTV connection services and AI video detection solutions, including services connected with Woodcock AI where relevant.
What information we collect
When you complete one of our Facebook lead forms or contact us, we may collect:
Your name
Your email address
Your phone number
Your business name
Your location or site address
Information about your CCTV system
Details about the service you are interested in
Any message or information you choose to send us
We may also collect basic technical information when you visit our website, such as pages viewed, enquiry source and general website usage data.
How we use your information
We use your information to:
Respond to your enquiry
Contact you about CCTV installation, upgrades or AI detection services
Arrange a call, survey, quote, remote setup or demonstration
Understand your requirements
Provide customer support
Send relevant follow up messages about the service you asked about
Improve our adverts, website and services
Keep records of enquiries, quotes and customer communications
The ICO says privacy notices should explain what personal data is collected, why it is used, the lawful basis, who it is shared with and how long it is kept. (ICO)
Our lawful basis for using your information
We use your information because you have asked us to contact you or because we have a legitimate business interest in responding to your enquiry and providing information about our services.
Where we send marketing messages, we will only do this where we are allowed to do so under applicable law. You can ask us to stop contacting you at any time.
Facebook lead forms
If you submit your details through a Facebook or Instagram lead form, Meta may also process your information under its own privacy policy. Once your details are submitted to us, we use them in line with this privacy policy.
We only use the information you provide through Facebook lead forms to respond to your enquiry and follow up about the products or services you showed interest in.
Sharing your information
We do not sell your personal information.
We may share your information with trusted service providers where needed to operate our business, such as:
CRM and email systems
Website hosting providers
Booking or form software
Advertising platforms such as Meta
Installation partners or engineers where required for your enquiry
Woodcock AI related service providers where your enquiry involves AI video detection
We only share information where necessary and expect our suppliers and partners to protect it properly.
How long we keep your information
We keep enquiry information for as long as reasonably needed to respond to your enquiry, manage follow ups, provide services, keep business records and comply with legal obligations.
If you do not become a customer, we will normally delete or anonymise your enquiry data after [insert period, for example 12 or 24 months], unless we have a valid reason to keep it for longer.
The ICO says privacy information should include retention periods or the criteria used to decide how long information is kept. (ICO)
Your rights
You have rights under UK data protection law. Depending on the situation, these may include the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Object to how we use your information
Ask us to restrict how we use your information
Withdraw consent where we rely on consent
Ask for a copy of your information in a portable format
The ICO states that people should be told about their rights, including access, correction, deletion, restriction, objection and portability where applicable. (ICO)
How to stop us contacting you
You can ask us to stop contacting you at any time by emailing:
admin@ip.video
You can also reply to any message from us and ask to be removed from our contact list.
Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK data protection regulator. The ICO says privacy notices should explain how people can complain if they have concerns about how their information is used. (ICO)
Changes to this policy
We may update this privacy policy from time to time. The latest version will always be shown on this page.
By submitting this form, you agree that IP Video CCTV may contact you about your enquiry. We will use your details in line with our Privacy Policy and you can ask us to stop contacting you at any time.